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IT helpdesk services


8-B, Azeem Mansion, Fazal-ul-Haq Road, Blue Area, Islamabad, Islamabad Capital Territory, Pakistan


"We offers research and technical experience combined with commitment and dedication to exceed your expectations"
NRSoft is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the
most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.
Founded in 2010. NRSoft is the foremost ISO certified
• 9001:2015 (Quality Managemnt System)
• 20000:2011 (Information Technology Service Management)
• and accredited with PSEB (Pakistan Software Export Board)

Our Strength:
• One-stop for web, mobile and software development
• Thorough understanding of business models and trends
• Dedicated, competent and technologically enriched team
• Commitment to quality as per CMMI and PMP standards

IT helpdesk services:
We employ over 300 skilled staff, with the capacity to handle upwards of 30,000 inbound calls per day. Prompt service is an essential component of great helpdesk outsourcing. That is why our specialists aim to answer every call within 3 rings or less, and more often than not, they respond to your caller before the first ring! We train our call center staff twice as long as the industry standard, and our internal customer service monitors review over 2,000 calls a month. That means your image will always be appropriately conveyed, and every caller will receive the utmost in considerate care. Through our IT helpdesk services, we offer: • 24-Hour Answering: The typical workday is 8-5. But there is no way of telling when the typical customer will call for helpdesk support services. That is why our call center agents are available around-the-clock, 365 days a year. Your office may be closed, but when you work with us, your business is always open. • Customized Support: Your business and product offering are distinctive. That means no two helpdesks are alike. We will work with you to create an in-call script for our operators to follow. Using your criteria and FAQs, agents can effectively resolve customers’ queries, or escalate more complex concerns to your staff. We can even monitor and provide specialized services like SaaS helpdesk assistance and remote tech support. • Personalized Training: In order to have the most in-depth understanding of your business, we invite you to personally educate our customer service representatives. This gives you an opportunity to train a group of agents directly regarding your operations, thereby maximizing efficiency on every call. • Web-Based IT Ticketing System Access: We can seamlessly integrate into your existing online systems to enter new service tickets, track current tickets, create appointments for service calls, and keep your employees informed and organized 24-hours a day. • Bilingual Service: Our population is becoming increasingly diverse, and that means your customers are, too. When it comes to providing technical assistance, you need to be prepared for English as well as Urdu clientele. Our bilingual answering service is at your service.

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