IT helpdesk services

  Islamabad, Pakistan
  LOCATION

8-B, Azeem Mansion, Fazal-ul-Haq Road, Blue Area, Islamabad, Islamabad Capital Territory, Pakistan

Call for price

DESCRIPTION


"We offers research and technical experience combined with commitment and dedication to exceed your expectations"
NRSoft is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the
most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.
Founded in 2010. NRSoft is the foremost ISO certified
• 9001:2015 (Quality Managemnt System)
• 20000:2011 (Information Technology Service Management)
• and accredited with PSEB (Pakistan Software Export Board)

Our Strength:
• One-stop for web, mobile and software development
• Thorough understanding of business models and trends
• Dedicated, competent and technologically enriched team
• Commitment to quality as per CMMI and PMP standards

https://www.nrsofts.com

IT helpdesk services:
We employ over 300 skilled staff, with the capacity to handle upwards of 30,000 inbound calls per day. Prompt service is an essential component of great helpdesk outsourcing. That is why our specialists aim to answer every call within 3 rings or less, and more often than not, they respond to your caller before the first ring! We train our call center staff twice as long as the industry standard, and our internal customer service monitors review over 2,000 calls a month. That means your image will always be appropriately conveyed, and every caller will receive the utmost in considerate care. Through our IT helpdesk services, we offer: • 24-Hour Answering: The typical workday is 8-5. But there is no way of telling when the typical customer will call for helpdesk support services. That is why our call center agents are available around-the-clock, 365 days a year. Your office may be closed, but when you work with us, your business is always open. • Customized Support: Your business and product offering are distinctive. That means no two helpdesks are alike. We will work with you to create an in-call script for our operators to follow. Using your criteria and FAQs, agents can effectively resolve customers’ queries, or escalate more complex concerns to your staff. We can even monitor and provide specialized services like SaaS helpdesk assistance and remote tech support. • Personalized Training: In order to have the most in-depth understanding of your business, we invite you to personally educate our customer service representatives. This gives you an opportunity to train a group of agents directly regarding your operations, thereby maximizing efficiency on every call. • Web-Based IT Ticketing System Access: We can seamlessly integrate into your existing online systems to enter new service tickets, track current tickets, create appointments for service calls, and keep your employees informed and organized 24-hours a day. • Bilingual Service: Our population is becoming increasingly diverse, and that means your customers are, too. When it comes to providing technical assistance, you need to be prepared for English as well as Urdu clientele. Our bilingual answering service is at your service.

When you call, don't forget to mention that you found this ad on DealMarkaz.pk

Software & Web Development
Ad ID: 49619
5 Views







RELATED ADS

  • 5
    POS Software and Hardware
    POS Software and Hardware

    The best POS system in the market. Easy, efficient, new technology, charming interface. JUST HAVE A ...

    Rs. 45,000
    Software & Web Development Islamabad 4 hours ago
  • 4
    Monthly Installment (Kist) Management Software
    Monthly Installment (Kist) Management Software

    Monthly Installment / Kist) Management is designed for business who involved in selling Electronics,...

    Rs. 20,000
    Software & Web Development Islamabad 4 hours ago
  • 8
    Inventory Software also Hardware available
    Inventory Software also Hardware available

    We deals in pos software & Hardware for all types of Retail Business: just like Cash n Carry Sup...

    Rs. 20,000
    Software & Web Development Islamabad 4 hours ago
  • 4
    Computer Networking Services
    Computer Networking Services

    "We offers research and technical experience combined with commitment and dedication to exceed your ...

    Rs. 10,000
    Software & Web Development Islamabad 2 months ago
  • 4
    Services for Networking and CCTV Camera
    Services for Networking and CCTV Camera

    We provide the services for installation of CCTV Cameras, Biometric devices, Local Area network, ele...

    Rs. 1,000
    Software & Web Development Islamabad 2 months ago
  • 4
    Networking and CCTV Camera installation
    Networking and CCTV Camera installation

    We are providing the services for installation of CCTV Camera, Biometric devices, Local Area network...

    Rs. 1,000
    Software & Web Development Islamabad 2 months ago